Shipping policy

Big 3 Packaging® LLC DBA PAK-IT®

Thank you for shopping with PAK-IT! Our goal is to ensure that your order is processed and shipped efficiently. Please review our shipping policy for details on how we handle shipping and delivery.

Shipping Locations

  • Domestic Shipping: We ship to all states within the United States.
  • International Shipping: We ship to select international locations. For specific countries, please contact our customer support.

Shipping Methods

We offer the following shipping methods:

  • UPS Ground Advantage
  • UPS Ground
  • UPS 2-Day Air
  • UPS Overnight
  • USPS Priority
  • USPS Priority Express

Shipping Costs

Shipping costs are determined based on either a flat rate or the actual weight and service chosen. Occasionally, we may offer discounted or free shipping promotions. Check our website for the latest promotions.

Processing Time

Orders are typically processed within 2-3 business days. Processing times may vary during peak periods or holidays.

Shipping Carriers

We utilize the following carriers for shipping:

  • UPS
  • USPS

If you require shipping by FedEx or LTL (Less Than Truckload), please contact customer support.
We offer both 3rd-party and consignee billing on your UPS or FedEx account, but you these services require preapproval by customer support.

Order Tracking

Once your order has shipped, you will receive an email with tracking information, including a link to track your package on the carrier's website.

Delivery Times

Delivery times vary based on the selected shipping method and destination. Estimated delivery times will be provided at checkout.

Shipping Restrictions

Certain products may be subject to hazardous materials surcharges and/or additional shipping time if considered to be "hazardous goods" by the carrier.

Lost or Damaged Items

In the unfortunate event that your items are lost or damaged during shipping, we will replace the goods at our sole discretion. Please provide photos of any damaged items to assist us in determining eligibility for replacement.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.

Customer Support

If you have any questions or need assistance, please contact our customer support:

  • Toll-Free (US Only): 1.866.MYPAKIT (866.697.2548)
  • Local / International: 1.215.743.4201

We appreciate your business and strive to provide you with the best possible shipping experience. Thank you for choosing Big 3 Packaging LLC DBA PAK-IT.